Refund policy

Returning Damaged / Defective Items

In cases of shipping damage or material defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our Customer Support Team at annabel.brownfield@annabelsjewelrycom. In many cases, action (in the form of repair, replacement, refund or store credit) can be taken as soon as substantiation of the claim has been provided by the customer.  You must make this request within 5 days of receiving the shipment. Be sure to specify the reason for the return request and indicate any preference for store credit, repair, or a refund. Please note that many of the jewelry items offered by Annabel’s Jewelry are one of a kind works of art and therefore are not replaceable.

If the damage from shipping or material defect cannot be verified via email, the item may be required to be returned to us for inspection before a determination can be made as to the state of the product, and the remedy that is available.

Who covers the return shipping cost?

We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by our Customer Support Team to have a material defect.  For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance does Annabel’s Jewelry reimburse (or provide credit) for return shipping costs incurred by the customer.

Thank you for shopping with us.  We want you to be 100% satisfied with your purchase.