Privacy Policy
Last updated: 05/06/2024
We maintain a privacy policy that outlines how Annabel's Jewelry collects, uses, and discloses personal information when you interact with our website, services, or make a purchase. This policy ensures your information is properly handled, whether you are a customer, website visitor, or another individual whose information we have collected.
We would like to take a moment to bring to your attention the importance of reviewing our Privacy Policy. By using and accessing any of the services offered, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this policy. We kindly request that you carefully read and understand the information outlined in this document before proceeding to use our services.
Changes to This Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. In the event of a revision, we will post the updated policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
We collect and have collected personal information about you from various sources over the past 12 months to provide the Services. The type of information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use collected information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Our site collects personal information about you based on how you interact with it and use our services. When we refer to "personal information", we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
We collect and use certain information about you when you interact with our services. This information may include:
* Basic contact details such as your name, address, phone number, and email
* Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
* Account information including your username, password, and security questions
* Shopping information, including the items you view, add to your cart, or add to your wishlist
* Customer support information, including any details you provide in communications with us
Some features of our services may require you to provide certain information about yourself. You have the option not to provide this information, but doing so may limit your ability to use or access certain features.
Information We Collect through Cookies
We would like to inform you that in addition to the data you provide us voluntarily, we also automatically collect certain information about your interaction with our services. This information, known as Usage Data, is gathered to improve our services and user experience. To collect this data, we may use cookies, pixels, and similar technologies.
The Usage Data may include details about how you access and use our website, including device information, browser information, network connection information, IP address, and other interaction-related data.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf. This information may be collected through various means, such as companies that support our website and services, our payment processors, and third-party tracking technologies.
Companies supporting our Site and Services, such as Shopify, may collect information from us. Our payment processors collect payment information, including bank account, credit or debit card information, and billing addresses, to process payments and fulfill orders. When you interact with our website, emails, or services, we or our third-party partners may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
We treat any information obtained from third parties in accordance with this Privacy Policy. However, we are not responsible for the accuracy of third-party-provided information, nor are we responsible for third-party policies or practices.
How We Use Your Personal Information
- Providing Products and Services. We collect your personal information to provide our products and services and fulfill our contractual obligations to you. This includes processing payments, fulfilling orders, sending notifications related to your account and transactions, creating and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
- Marketing and Advertising. We collect and use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail. This may also include showing you advertisements for products or services that are relevant to your interests. We may use your personal information to better tailor the services and advertising on our site and other websites to ensure a more personalized experience.
- Security and Fraud Prevention. As part of our commitment to maintaining the security and integrity of our Services, we use your personal information to detect, investigate, and take action against possible fraudulent, illegal, or malicious activity. To ensure the safety of your account, we highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. By registering an account, you are responsible for keeping your account credentials secure and taking necessary measures to protect your account from unauthorized access.
- Communicating with you. We use your personal information to provide you with customer support and improve our services, as it is in our legitimate interests to be responsive to you, provide effective services to you, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, please visit [https://www.shopify.com/legal/cookies](https://www.shopify.com/legal/cookies). We employ Cookies to enhance and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. Our use of Cookies is done in our legitimate interests to administer, improve, and optimize the Services.
Additionally, we may permit third-party services providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default. However, you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
We wanted to take a moment to inform you about the instances where we may disclose your personal information to third parties. This is done in accordance with our Privacy Policy and for legitimate purposes.
We may share your information with vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. Additionally, we may share your information with business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
We may also disclose your information when you direct us to do so, request our disclosure, or otherwise consent to our sharing certain information with third parties. This can include shipping you products or through your use of social media widgets or login integrations with your consent.
In some cases, we may share your information with our affiliates or within our corporate group to run a successful business. If we were to be involved in a business transaction, such as a merger or bankruptcy, we may disclose your information to comply with applicable legal obligations and protect our rights and the rights of our users or others.
We have disclosed the following categories of personal information and sensitive personal information* about users in the past 12 months, in line with our policies and for the purposes set out above.
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
We would like to inform you that, in connection with our business operations, we may transfer, store, and process your personal information outside the country where you reside, including the United States. Additionally, your personal information may be processed by our staff and third-party service providers and partners in these countries.
When transferring your personal information out of Europe, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, unless the data transfer is made to a country deemed to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at annabel.brownfield@annabelsjewelry.com or contact us at Annabel's Jewelry, 2192 County Road 388, Cleveland TX 77328, United States.